WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 916-852-8799 or make an appointment online!

ASSOCIATIONS

  • BMW Specialists
  • Mini Cooper Specialists
  • Mercedes Specialists
  • Audi Specialists
  • Volkswagen Specialists
  • Car Care Aware

Testimonials

  • Friendly family ran place.
    -Bre C. - Near Rancho Cordova, CA

  • Everyone here is excellent. Gus and Michael are friendly and always take the time to answer all my questions. And Adel is a pleasure to work with. This place is like my second home. I'll be coming here from years to come!
    -First T.- Near Rancho Cordova, CA

  • Great service and I would recommend them to family and friends.
    -Matt D. - Near Rancho Cordova, CA

  • Everyone here is excellent. Gus and Michael are friendly and always take the time to answer all my questions. And Adel is a pleasure to work with. This place is like my second home. I'll be coming here from years to come!
    -Joe V. - Near Rancho Cordova, CA

  • Let's start, the service is a five star, has a family feel, and is literally the best mechanic shop for German motors in Sacramento! They show you all the details and what you need to know about your car. I Highly recommend this shop! And the price is just right!
    -Oscar T. - Near Rancho Cordova, CA

  • LIFE LONG CUSTOMER! It's not every shop that gives you a family feel. I'm new to the area, after exiting the military, and my classic bmw needed some love. not only was there service fast and professional, but they took the time to come up with a strategy to get my vehicle restored to where I wanted it to be. thank you for the personal touch, and the military discount :) my bmw's new home
    -Alex L. - Near Rancho Cordova, CA

  • Very pleased with the service and knowledge that Gus and Mike have. I literally have been taking my bmw all over town to try to find someone who knows what they are doing.so happy I found them! Thank you guys for getting my baby running like new.
    -Sam H. - Near Rancho Cordova, CA

  • Excellent choice for BMW or Mercedes repair or maintenance. Really like this shop.
    -S. Newland - Near Rancho Cordova, CA

  • I take my Mercedes to Angelo's because they do good work and the prices are reasonable unlike the Mercedes-Benz dealership.
    -Michael T. - Near Rancho Cordova, CA

  • I was just blown away by the great service and reasonable prices. They use the proper parts for their repair on foreign and all other makes which makes my car run like it is brand new. Mike ,the owners son was the nicest guy, did not make you feel as a recently widowed lady getting ripped off. Not only were the repairs done the right way but he also drove me back and forth to my home, who else does this. I will never go any place else for my car service needs. So happy to have found them, 5 stars!
    -Gloria I. - Near Rancho Cordova, CA